AnyDesk-TOS

Contents
A. General Terms and Conditions
B. Supplementary Terms “AnyDesk Free”
C. Supplementary Terms “AnyDesk Enterprise”
D. Supplementary Terms “AnyDesk Enterprise Maintenance”
E. Supplementary Terms for Data Processing on Behalf of the Customer 
(“Auftragsdatenverarbeitung”)


A. General Terms and Conditions
1. Provider and applicability
1.1. AnyDesk Software GmbH (hereinafter referred to as ANYDESK), Friedrichstr. 9, 70174 Stuttgart, 
(Stuttgart Municipal Court, Commercial Register Division B 741697), shall be the service provider 
and contracting party with regard to the Customer.

1.2. These Terms and Conditions shall apply to the contract conclusion itself and to all 
contractual relationships between ANYDESK and its customers, regardless of the type and scope of 
services in the context of current and future commercial relationships.

1.3. The Customer may only transfer its rights and obligations from this agreement to a third party 
with the prior written consent of ANYDESK.

1.4. The Terms and Conditions of ANYDESK shall apply exclusively. We herewith object to any 
deviating or additional terms and conditions of the Customer; they shall only apply if ANYDESK 
gives its written consent to the same (Section 126 (1) of the German Civil Code [BGB]).

1.5. Where individual clauses of these Terms and Conditions are invalid in whole or in part this 
shall not affect the effectiveness of the remaining clauses. The parties undertake to replace the 
invalid clause with another valid clause which comes as close as possible to the economic purpose 
of the original provision. The same shall apply to any gaps in provisions with regard to the 
contract purpose.

1.6. The contract language is German.

2. Offer of contract and subject of contract
2.1. The services provided by ANYDESK are addressed exclusively to natural persons or legal 
entities or partnerships with legal personality which, when entering into legal transactions, act 
in exercise of their trade, business or profession (Section 14 BGB).

2.2. The subject of the contract is determined by these General Terms and Conditions, the 
Supplementary Terms, which shall take precedence within the body of provisions, and the provisions 
agreed in the Service Specification pertaining to the respective offer. Agreements which deviate 
from these provisions must be in writing.

2.3. Unless expressly stipulated otherwise in the offer, ANYDESK shall not be liable for any 
particular outcome to be achieved by its services.

2.4. Ancillary agreements and contract amendments are subject to the written consent of the 
executive management of ANYDESK; they shall not be valid in the absence of such written consent.

2.5. Unless expressly agreed otherwise in written form, ANYDESK may use the services of suitable 
third parties in the performance of its contractual obligations.

3. Contract conclusion and preconditions for service performance
3.1. The product options presented by ANYDESK on the ANYDESK websites constitute a non-binding 
offer to the Customer to use the ANYDESK software for a specific period of time against payment of 
a fee. The Customer may purchase licenses for one or more terminals (work stations). The Customer 
shall enter its contact and invoice details (company, contact person, email and invoice address) 
and its choice of products in the course of the ordering process. A binding offer by the Customer 
to conclude a licensing contract is only made upon clicking the button “kostenpflichtig 
bestellen” (“place binding order with costs“). An email containing confirmation of receipt of 
the order shall be sent immediately; this does not constitute acceptance of the offer. ANYDESK 
shall be entitled to accept the Customer’s offer within two working days by sending an order 
confirmation by email. Where no order confirmation is sent within this time period the Customer’s 
offer shall be deemed rejected and the Customer no longer be bound by its offer.

3.2. Upon acceptance of the Customer’s offer by email the Customer shall receive license keys in 
accordance with the individual contractual agreement and a link to the security-protected login 
page of my.anydesk.com; following successful initial login and entering of the licensing key all 
installed “AnyDesk” clients on the appropriate terminals may be used in accordance with the 
extent of the license. Once opened, the AnyDesk clients connect to the communications servers of 
ANYDESK to use, via the Internet, software functions to the extent described in detail in the 
Service Specification and subject to the conditions and system requirements described in the same.

3.3. Where ANYDESK has provided the Customer with a written offer this shall be deemed accepted if 
the services offered therein have been approved without change by countersignature; transmission by 
way of telecommunications technology shall be deemed sufficient compliance with the requirement of 
written form in this regard (Section 127 (2) BGB). A separate written order confirmation shall only 
apply where specific reference is made therein (specification of the offer/order and total 
performance). Unless stipulated otherwise, offers shall apply for two weeks from receipt of the 
offer. Order confirmations by ANYDESK shall replace the Customer’s order unless a written 
objection is received within two weeks; ANYDESK shall expressly draw attention to the consequences 
of no objection being received in the order confirmation.

3.4. The Customer may only access the user software made available to it simultaneously with the 
contractually agreed number of terminals (work stations).

4. Customer information: Storage of order details, usage instructions
4.1. ANYDESK stores the Customer’s order, including details on the contract concluded (e.g. type 
of product, price, etc.). Customers may access their past orders and the extent of their license 
via the Internet on my.anydesk.com. These General Terms and Conditions will be transmitted to the 
Customer with the order confirmation and may also be accessed at anydesk.de/agb.

4.2. The Customer may at any time save the product description provided on our website for its own 
purposes, e.g. by taking a screenshot at the time of ordering or alternatively printing the entire 
page.

4.3. The Customer may access installation and usage instructions at any time at 
support.anydesk.com.

5. Customer information: Correcting errors
5.1. Customers may correct their details online prior to placing an order by using the delete key. 
ANYDESK shall inform the Customer of further means of correcting details in the course of the order 
process.

5.2. The order process may be aborted completely at any time by closing the browser window prior to 
placing an order.

6. Availability and technical requirements
6.1. Subject to a different service level being expressly agreed, ANYDESK shall provide to the 
Customer use at the server-side point of delivery subject to the availability and quality values 
specified in the Service Specification. ANYDESK shall only be responsible for availability to the 
extent that any unavailability of the part of the network run by ANYDESK and/or the web or 
communications server of ANYDESK is due to a fault on ANYDESK’s part. ANYDESK shall not be 
responsible for the data connection between the Customer’s respective terminal or IT system and 
the server-side point of delivery operated by ANYDESK being established and maintained.

6.2. Regular maintenance measures are required to secure the availability of all services provided; 
ANYDESK may suspend service performance for defined periods of time in order to carry out such 
maintenance. ANYDESK shall announce the time and expected duration of maintenance works at least 
three working days in advance. Wherever possible ANYDESK shall take the Customer’s interests into 
account when planning maintenance works. These regular maintenance times do not constitute impaired 
availability in terms of the above.

6.3. Smooth running of the ANYDESK software depends on the hardware and software used by the user 
on mobile terminals, routers, data communication equipment, etc. meeting the technical minimum 
requirements applicable to use of the currently offered software version, which are available to 
the user in the current system requirements specification.

6.4. The Customer shall be exclusively responsible for the configuration of its IT system. ANYDESK 
offers a support service on the basis of a separate agreement, for a fee.

6.5. The Customer shall be responsible for creating a data connection between the terminals 
intended for use by the Customer and the data delivery point defined by ANYDESK. ANYDESK shall be 
entitled to newly define the data delivery point at any time if this is necessary to enable smooth 
use of the services by the Customer. The Customer shall create a connection to the newly defined 
point of delivery in this event.

7. Customer’s obligations
7.1. The services of ANYDESK may not be misused; in particular, no information or contents may be 
transmitted and/or temporarily stored on ANYDESK servers which are illegal or immoral, or the 
duplication, provision, publication or use of which breach applicable law, rights of third parties 
(e.g. copyrights, patents, trademark rights or data protection rights) or agreements with third 
parties. The Customer shall prevent the unauthorized access of third parties to protected data 
stores by taking appropriate measures. The Customer shall scan its data and information for viruses 
and other damaging components prior to submission and shall use a state-of-the-art anti-virus 
program for this purpose. In the event of a culpable breach against the above provisions the 
Customer shall be liable for the resulting damage; the Customer shall indemnify ANYDESK against all 
claims of third parties which are due to such breach and shall compensate ANYDESK for any costs 
which arise due to potential infringements of rights.

7.2. ANYDESK shall be entitled to suspend software functions with immediate effect if a justified 
suspicion of misuse in terms of Section 7.1 and/or use which infringes third-party rights arises. A 
justified suspicion of illegality and/or infringement of rights shall in particular arise where 
courts, authorities and/or other third parties inform ANYDESK of the same. ANYDESK shall inform the 
Customer of the suspension and the reason for the same without delay. The suspension shall be 
discontinued as soon as the suspicion has been proven to be groundless.

7.3. Where the Customer collects, processes or uses personal data in the context of use of ANYDESK 
services and no statutory provision allowing such collection, processing and use applies, the prior 
consent of the affected parties must always be sought. ANYDESK and its vicarious agents shall in 
this context be indemnified against all claims of third parties which are based on illegal use of 
the products and the related servicers by the Customer. If the Customer realizes or ought to 
realize that a violation of this type is about to occur, it must notify ANYDESK without undue 
delay. Where in addition sensitive data in terms of Section 3 (9) of the German Federal Data 
Protection Act (Bundesdatenschutzgesetz) are to be processed by ANYDESK the Customer must inform 
ANYDESK of this fact in writing without undue delay.

7.4. Personal access data (user name and password) may not be disclosed to third parties and must 
be kept safe from access by third parties. For security reasons, they must be changed prior to 
first use and at regular intervals thereafter. If there is reason to suspect that unauthorized 
persons have gained access to access data the Customer shall change them without undue delay.

7.5. The Customer shall be solely responsible for data backup. ANYDESK shall not be under any 
obligation with regard to retention or safekeeping of data transmitted and processed by the 
Customer.

7.6. The Customer shall reimburse ANYDESK any costs incurred for checking its equipment following 
submission of a fault report if the checks show that the fault was not in ANYDESK’s equipment and 
this could have been recognized by the Customer if it had made a reasonable effort to find the 
fault.

8. Usage rights and software integration
8.1. The “AnyDesk” software provided to the Customer for use under the contract is protected by 
copyright. ANYDESK is exclusively entitled to the commercial exploitation of the software.

8.2. Upon contract conclusion, ANYDESK shall grant the Customer a non-exclusive usage right limited 
to the contract term pertaining to the applicable offer, to download the client software of ANYDESK 
to a contractually specified number of data-processing terminals (work stations) in order to create 
a connection with the ANYDESK communications server and use the software functions via the Internet 
to the extent described in detail in the Service Specification and subject to the conditions and 
system requirements described therein.

8.3. Notwithstanding the possibility of unrestricted downloads in accordance with the Supplementary 
Terms “AnyDesk Free“ the Customer shall not have the right to use the software beyond the use 
permitted under this agreement in any way or to allow third parties to use it or to make it 
accessible to third parties. Vicarious agents of the Customer who make use of the services without 
charge shall not be deemed third parties; this includes, for example, the Customer’s employees, 
freelancers within the scope of their assignment, etc. In particular, the Customer shall not be 
permitted to duplicate, edit, make publicly accessible or sell the software or parts thereof.

8.4. The Customer shall not be permitted to change, adapt or decompile the software, to decode it, 
to undertake reverse engineering, or to try to reconstruct or detect a source code or underlying 
ideas, algorithms, data formats or programming or interoperability interfaces of the product or 
files contained in the product or created in the course of use of the product, or to reshape the 
product in any other way into a form readable by humans.

8.5. The Customer may not circumvent technical measures for the protection of the software or apply 
or provide processes for their circumvention.

8.6. The Customer shall pay the fees which become payable through the actions of users which are 
registered and therefore authorized by the Customer. The same shall apply in the event of 
unauthorized use by other third parties if and to the extent that this use is due to a fault on the 
part of the Customer.

9. Remuneration and terms and conditions of payment
9.1. Unless otherwise agreed, remuneration shall be payable in accordance with the AnyDesk price 
list applicable at the point of contract conclusion. Objections to invoices for services performed 
by ANYDESK must be declared within four weeks of receipt of the invoice, in writing, to the address 
stated on the invoice. Following expiry of the above period the invoice shall be deemed approved by 
the Customer. ANYDESK shall draw the Customer’s attention to the significance of its conduct when 
sending the invoice.

9.2. Fees payable for the use of ANYDESK services shall be paid by means of the payment method 
agreed for the order. Unless otherwise specified herein, invoices shall be payable immediately 
without discount. Where no payment date has been agreed, default periods shall be determined by the 
statutory provisions. Remuneration and ancillary costs are stated strictly as net prices exclusive 
of the applicable statutory taxes and charges.

9.3. Monthly fees are charged on a pro-rata basis for the rest of the month, starting with the 
first day of serviceable provision. Thereafter, fees are payable monthly in advance. Where the fee 
is charged for parts of a calendar month, it is charged pro-rata for each day. A full monthly fee 
will be charged if the Customer terminates the contractual relationship effectively before the 
expiry of one month; this shall not apply to termination for good cause. Other fees, in particular 
fees depending on usage, are payable after service provision.

9.4. The Customer shall have a right to offset claims only if its counterclaims have been finally 
established by a court of law or are undisputed. The Customer may only assert rights of retention 
for counterclaims from this contractual relationship.

10. Default
10.1. In the event of payment default on significant amounts, ANYDESK shall be entitled to suspend 
the services at the Customer’s expense.

10.2. Where monthly payments have been agreed with the Customer, the Customer shall remain under 
obligation to pay the monthly fees in the event of default. Where the Customer

10.2.1. defaults on the payment of fees, or a significant part thereof, for two consecutive months, 
or

10.2.2. defaults on the payment of fees to an extent equivalent to the basic monthly fees for two 
months in a continuous period of more than two months, ANYDESK may terminate the contractual 
relationship without notice.

10.3. ANYDESK reserves the right to assert further claims due to late payment.

11. Warranties
11.1. At the current state of technology, it is impossible to guarantee that data communication via 
the Internet or wireless will be completely safe, free of faults and/or available at all times. 
ANYDESK therefore does not guarantee the availability of its service at all times and shall not be 
liable for disappointed trust of the user in its faultless functioning.

11.2. Technical data, specifications and performance stipulations in public statements, in 
particular in advertising, do not constitute a warranty as to quality. The functionality of the 
software is in the first place determined by the contents of the applicable Service Specification 
and any supplementary agreements made. In other respects, the software must be suitable for the use 
presupposed under this agreement and otherwise be of the nature common to software of its kind.

11.3. The Customer shall be provided with the software in a suitable condition for use in 
accordance with the contract. The duty to maintain does not include adaptation of the software to 
changed conditions of use and technical and functional developments, such as changes in the IT 
environment, in particular changes of hardware or of the operating system, adaption to the scope of 
functions of competing products or creation of compatibility with new data formats.

11.4. No-fault liability for damages for defects present at the point of contract conclusion is 
excluded.

11.5. The Customer shall support ANYDESK in the detection and rectification of defects.

11.6. In the event of material defects in standard software supplied by third parties or 
performance by a third-party vicarious agent, ANYDESK shall be entitled, with the effect of 
releasing it from all liability, to assign claims against suppliers, the manufacturer or other 
third parties to the Customer for the purposes of rectification or replacement supply, unless this 
cannot reasonably be expected to be acceptable to the Customer. The above shall also apply where 
ANYDESK has adapted, configured or otherwise changed the software or hardware in accordance with 
the Customer’s requirements, unless the material defect has been caused by ANYDESK’s own 
performance.

11.7. The Customer shall inform ANYDESK of defects without undue delay. Warranty claims shall lapse 
after one year.

12. Liability
12.1. ANYDESK shall be liable without limitation for all resulting damage due to intent or gross 
negligence or the absence of a guaranteed property. ANYDESK shall be liable without limitation for 
ordinary negligence in the event of personal injury or death. In all other respects, ANYDESK shall 
be liable for ordinary negligence only where a duty is breached the performance of which is 
essential to the proper implementation of the agreement, the breach of which jeopardizes the 
purpose of the agreement, and on the performance of which the Customer may regularly rely 
(so-called cardinal duty). Liability for breach of a cardinal duty shall be limited to foreseeable 
damage typical of the type of agreement. This shall also apply to loss of profits and loss of 
expected savings. Liability for other remote consequential harm caused by a defect is excluded.

12.2. No-fault liability of ANYDESK for damages (Section 536a BGB) for defects present at the time 
of contract conclusion is excluded.

12.3. Liability for all other damage is excluded. This applies particularly to data loss or 
hardware malfunction caused by incompatibility of the existing components on the Customer’s 
terminals and/or IT systems with the hardware or software which is newly installed or to be 
amended, and to system malfunction which may be caused by existing faulty configurations or older, 
interfering drivers which have not been completely removed. This also particularly applies to data 
loss caused by the failure of the Customer to perform data backup and therefore ensure that lost 
data may be restored with a reasonable amount of effort.

12.4. Liability in accordance with the provisions of the German Product Liability Act is 
unaffected.

13. Data protection
13.1. The Customer consents to the collection, storage and processing of personal data, provided 
these data are required to create, define the substance of, or amend the contractual relationship 
(user data). These personal data shall be used exclusively for the purposes of contract 
implementation. In the absence of express consent or a statutory basis the Customer’s personal 
data shall not be disclosed to third parties who do not perform an active part in contract 
implementation. Following completed contract implementation the data shall be blocked to prevent 
further use. The data shall be deleted following expiry of the retention periods specified under 
tax and commercial provisions, unless the Customer has expressly consented to their further use.

13.2. For the purposes of identifying the terminals (work stations) under the agreement, ANYDESK 
shall, in the course of remote data access and within the scope of the purpose of the agreement, 
store the IP and MAC addresses of the respective terminals for a period of seven days for the 
purposes of preventing risks and removing malfunctions; these data are then deleted without trace 
unless statutory provisions or official orders require otherwise. Unless otherwise stipulated 
below, ANYDESK has no other direct or administrative access to the transmitted data contents and 
shall only store them temporarily for the purposes of transmission of the remote access initiated 
by the Customer.

13.3. ANYDESK shall, with reference to the respective ANYDESK Customer Identification Number, log 
the time a program is started and the time and duration of the pertaining session (session 
protocol); these data are stored in a databank which is not connected to the databank containing 
the user data of the respective user. ANYDESK shall only log and/or store the contents of the 
respective data connection (session) on behalf of the Customer if this is part of the agreement, in 
accordance with the offer chosen by the Customer (session recording).

13.4. With regard to data storage and/or processing pursuant to Section 13.2 and 13.3 above the 
Customer undertakes to check whether this could affect personal data of third parties. The Customer 
shall inform ANYDESK of the results of these checks prior to first use. In the event of processing 
of personal data of third parties on behalf of the Customer, ANYDESK shall collect, process, use or 
access personal data exclusively within the scope of the agreement concluded and in accordance with 
the instructions of the Customer. The Customer shall in this event, prior to first use, conclude a 
separate agreement on the processing of personal data, which shall form the basis of the 
Supplementary Terms for Data Processing on Behalf of the Customer. This must be sent, signed 
without amendment, to ANYDESK by postal service. The agreement to process data on behalf of the 
Customer shall only enter into force upon receipt of the signed agreement by ANYDESK. Where data is 
processed on behalf of another the Customer is always the responsible agent with regard to the 
personal data and is solely responsible for compliance with the provisions of the German Federal 
Data Protection Act (BDSG).

13.5. ANYDESK shall also store data on the type of processor, screen resolution, graphics card, 
operating system and potentially other technical data of the terminal used, exclusively in 
anonymised form and for purely statistical purposes.

13.6. Personal data during the ordering process is transmitted via the internet using TLS-based 
encryption. Credit card data is not stored by ANYDESK, but collected and processed by ANYDESK’s 
payment provider. ANYDESK secures its website and other systems using technical and organizational 
measures against loss, destruction, access, change or processing of the personal data by 
unauthorized parties.

13.7. ANYDESK warrants that technical and organizational security measures in accordance with 
Section 9 BDSG and the appendix to Section 9 BDSG are in place.

13.8. In accordance with the German Federal Data Protection Act, the Customer has a right to free 
information about the data saved about its person and a right to correction, blocking or deletion 
of these data. The responsible office in this regard is

AnyDesk Software GmbH
Friedrichstr. 9
70174 Stuttgart
datenschutz@anydesk.de

14. Support, updates and upgrades
14.1. ANYDESK shall provide the Customer with a support email address and a helpdesk phone number 
available on weekdays from 9 am to 12 pm and 1 pm to 5 pm with regard to its services. The hotline 
shall exclusively serve the purpose of providing support to the Customer during use of the ANYDESK 
services to be provided under this agreement.

14.2. The hotline is also available to other customers. Customer enquiries to the hotline are 
processed in the order in which they come in. Defects should not be notified to the hotline but 
directly to the defect team specified in the Service Specification orsupport.anydesk.com .

14.3. Any software updates will be announced online to all customers upon start of the client 
software and will be provided online; however, ANYDESK reserves the right to provide extensions to 
functionalities only to certain types of license (plan options).

14.4. Moreover, ANYDESK reserves the right at any time to deactivate outdated client software 
following an update. Any deactivation shall be announced online upon start of the client software 
with at least six weeks’ notice.

15. Amendments to the Terms and Conditions, Service Specifications and prices
15.1. Where ANYDESK intends to make changes to the General Terms and Conditions or Supplementary 
Terms, the Service Specification, or the prices, the changes shall – in the case of the services 
provided under the “Free” option – be notified online upon start of the client software at 
least six weeks prior to the time of their intended applicability and the Customer be required to 
give its express consent or declare its express objection. The Customer’s decision shall be 
logged by ANYDESK and stored under the respective Customer ID, IP and MAC address; the provisions 
of Section 13.1 shall apply in this regard. Where the Customer objects to the intended changes to 
the General Terms and Conditions or Supplementary Terms, ANYDESK shall be entitled to declare 
extraordinary termination, to take effect at the time of the changes coming into force. ANYDESK 
shall make express reference to this consequence in its notification of changes.

15.2. In all other cases, changes shall be notified to the Customer in writing at least six weeks 
prior to taking effect. Changes shall entitle the Customer to an extraordinary right of termination 
at the time of the changes coming into force. If no written notice of termination by the Customer 
is received within six weeks of issue of the notification of changes the changes shall become 
integral parts of the agreement upon coming into force. ANYDESK shall make express reference to 
this consequence in its notification of changes.

16. Contract term, termination and software removal
16.1. Unless expressly agreed otherwise, the following provisions shall apply with regard to 
contract terms and notice periods for termination:

16.1.1. Contracts with a minimum contract term: The minimum contract term shall be one year, to 
start, subject to agreement to the contrary, upon notification of serviceable access provision to 
the Customer. The contract shall be terminable in writing by either party subject to a notice 
period of three months, to take effect at the earliest upon expiry of the minimum contract term. 
Where no termination is declared the contract term shall in each case be extended by one year. A 
mere change in the number of users shall not affect the contract term.

16.1.2. Contracts without a minimum contract term: A contract without a minimum term shall be 
terminable in writing by either party subject to a notice period of six working days (not including 
Saturdays), to take effect at the end of a month. In the event that the Customer terminates the 
contract prior to the expiry of one month after the start of serviceable provision the full monthly 
fee shall be payable.

16.2. The above terms and deadlines shall also apply to terminations of parts of services, e.g. a 
change in the number of users.

16.3. This shall not affect the right to terminate the contract for good cause.

16.4. Notice of termination may be given in writing by letter, fax or email.

17. Miscellaneous provisions
17.1. The entire commercial relationship between ANYDESK and the Customer shall be governed by the 
law of the Federal Republic of Germany, to the exclusion of UN law on the sale of goods.

17.2. Where the Customer is a merchant, the exclusive place of jurisdiction for all disputes 
arising from this agreement shall be the registered business seat of ANYDESK.

B. Supplementary Terms “AnyDesk Free”
1. Order of precedence
The services offered under the “Free” option shall be subject to the Supplementary Terms below, 
which shall take precedence over the General Terms and Conditions (Section A) above, which shall 
apply in all other respects:

2. Preconditions and subject of service provision
2.1. The “AnyDesk Free” option is addressed to both consumers in terms of Section 13 of the 
German Civil Code (BGB) and entrepreneurs in terms of Section 14 BGB.

2.2. Use of the AnyDesk software is subject only to the download of the same and acceptance of the 
applicability of the General Terms and Conditions and Supplementary Terms.

2.3. ANYDESK provides its software on its website for download, without need for registration, to 
one data processing terminal per Customer. Following saving of the downloaded software to this 
specific terminal the Customer may start the software to connect to the communications servers of 
ANYDESK in order to use, via the Internet, software functions to the extent described in detail in 
the Service Specification and subject to the conditions and system requirements described in the 
same.

2.4. The download of the software and the use of its functionalities for an indefinite period is 
free of charge. However, the Customer shall have no legal claim to the free service described in 
Section 2.1. ANYDESK does not warrant provision of any particular scope of services and reserves 
the right to discontinue the service described in Section 2.3 at any time and without stating 
reasons.

3. Amendments to the Terms and Conditions, Service Specifications and prices
Where the Customer objects to intended changes to the General Terms and Conditions or Supplementary 
Terms in accordance with Section A.14.1 of the General Terms and Conditions, use shall cease at the 
specified time of the changes coming into effect. ANYDESK shall make express reference to this 
consequence in its notification of changes.

C. Supplementary Terms “AnyDesk Enterprise”
1. Order of precedence
The services offered under the “Enterprise” option shall be subject to the Supplementary Terms 
below, which shall take precedence over the General Terms and Conditions (Section A) above, which 
shall apply in all other respects:

2. Contract conclusion and preconditions for service performance
2.1. A contract for the use of the “AnyDesk Enterprise” solution shall only arise on the basis 
of an individual written offer. The written offer by ANYDESK to the Customer shall be deemed 
accepted if the services offered therein have been approved without change by countersignature; 
transmission by way of telecommunications technology shall be deemed sufficient compliance with the 
requirement of written form in this regard (Section 127 (2) of the German Civil Code (BGB)). A 
separate written order confirmation shall only apply where specific reference is made therein 
(specification of the offer/order and total performance). Unless stipulated otherwise, offers shall 
apply for two weeks from receipt of the offer. Order confirmations by ANYDESK shall replace the 
Customer’s order unless a written objection is received within two weeks; ANYDESK shall expressly 
draw attention to the consequences of no objection being received in the order confirmation.

2.2. Use of the “AnyDesk Enterprise” plan in the Customer’s internal network is, in 
accordance with the individual specifications of the written offer, dependant on provision of a 
communications server (hardware appliance) by ANYDESK, a virtual appliance by ANYDESK or the 
installation of server software on a server of the Customer; following download of the ANYDESK 
client software to an unlimited number of terminals (work stations) the individual users belonging 
to the Customer may start the client to connect to the server in the internal network in order to 
use, via the Internet, software functions in accordance with the individual provisions of the 
written offer by ANYDESK to the extent described in detail in the Service Specification and subject 
to the conditions and system requirements described in the same. The Customer may simultaneously 
access the user software made available to it with an unlimited number of terminals (work 
stations).

2.3. ANYDESK shall provide a handbook for the use of the software. Where, in ANYDESK’s opinion, 
an update of the operational software results in a need for training, ANYDESK shall provide 
additional training sessions on the new features of the software for a fee.

3. Special obligations of the Customer
3.1. The Customer shall promptly provide ANYDESK with all information and/or data available to it 
which are required for or relevant to the service provision in question and inform ANYDESK of all 
incidents and circumstances which are relevant to the contract (e.g. defects or misuse, changes in 
the Customer’s network or software environment); this obligation shall constitute an essential 
contractual duty. This shall particularly apply to documents, incidents and circumstances which 
become known only after ANYDESK has started service provision.

3.2. The Customer shall be responsible for creating a data connection between the terminals (work 
stations) intended for use by the Customer and the data delivery point to the ANYDESK 
communications server defined by ANYDESK.

3.3. Where, in accordance with Section 2.2, the Customer provides its own communications server, 
the maintenance of the operating system shall be the sole responsibility of the Customer unless 
otherwise agreed in writing.

4. Nutzungsrechte und Softwareintegration
4.1. The server software used by ANYDESK in accordance with the respective written offer to provide 
a communications server or a virtual appliance in the Customer’s internal network is protected by 
copyright and may only be used by the Customer in accordance with the purpose described in the 
offer; the server software may not be duplicated, disseminated or made available to third parties 
in any other form.

4.2. Furthermore, the Customer shall not be permitted to change, adapt or decompile the server 
software, to decode it, to undertake reverse engineering, or to try to reconstruct or detect a 
source code or underlying ideas, algorithms, data formats or programming or interoperability 
interfaces of the product or files contained in the product or created in the course of use of the 
product, or to reshape the product in any other way into a form readable by humans.

4.3. The Customer may not circumvent technical measures for the protection of the software or apply 
or provide processes for their circumvention.

4.4. Section A.8 of the General Terms and Conditions shall apply to the client software provided in 
accordance with the contract.

5. Updates, support and maintenance
ANYDESK offers updates, support and maintenance to the Customer in accordance with the particular 
terms of the applicable written offer.

D. Supplementary Terms and Conditions for “Anydesk Enterprise Software Maintenance”
1. Order of Priority
The services offered under “AnyDesk Software Maintenance” are subject to payment, and subject 
to the following additional terms and conditions, which take precedence over the above terms and 
conditions (Par. A) and the Supplemental Terms “AnyDesk Enterprise” (Par. C):

2. Performance Prerequisite and Subject
2.1. Unless otherwise stated in the written offer, the ANYDESK maintenance service shall include 
the following services:

The transfer and installation of the latest versions of the program (Updates) as well as patches 
for the contractual standard software (against a previously agreed fee) through any necessary 
adjustments to the client’s IT system environment.
The update of the user documentation. In the event of a significant change in the functionality or 
operation of the software, completely new documentation is made available.
If necessary, after the expiration of the defects warranty period, repair the defect using the 
latest program version, both within the program code as well as within the documentation. The 
response time for corrective action is set at a maximum of 10 working days.
Both written (including by fax or email) and telephone counseling of clients not referred to in 
Part A Sect. 11 for defect related issues regarding the application of the software as well as, 
where appropriate, for recorded programming errors. The telephone consultation service 
(“Hotline”) shall be available weekdays between 09:00-12:00 hours and 13:00-17:00.
Written reported errors or repeated service requests are assigned a specific “ticket number” no 
later than the afternoon of the following business day after receipt. This is done by telephone to 
the extent possible for the purpose of acceleration. The client must therefore add the name and 
telephone extension of the investigating officer to any written notification. Response by email is 
also acceptable in the event of error messages or requests for service by e-mail.
Additional Service Levels are subject to remuneration and possibly subject to separate written 
agreements between the Parties.

2.2. Not included in the contractual maintenance services provided by the Contractor are the 
following services:

Consulting services outside the on-call times as listed under Section 2.1.
Maintenance services, which are required as a result of the use of the software on a different 
hardware system or another operating system.
Maintenance services after any type of modification by the client in the program code of the 
software.
The repair of any faults or damage caused by improper handling by the client, the action of any 
third parties or force majeure.
Maintenance services with regard to the compatibility of the contractual software with other 
computer programs, which are not covered by the Maintenance Agreement.
Expansion and / or improvements of the original functionality scope of the contractual software 
(Upgrades).
These services are the subject of separate written agreements between the Parties, if necessary.

3. Usage Rights
3.1. In so far as ANYDESK provides the client with the latest available program version in 
accordance with this Maintenance Agreement, ANYDESK grants the client usage rights thereto in 
accordance with Part C Section 4.

3.2. If the client uses contractual matters which are scheduled to be replaced earlier, then his 
usage rights under the replacement Agreement shall expire.

4. Particular Client Obligations
4.1. For defining, isolating, detecting and reporting errors, the client must follow the 
instructions issued by ANYDESK. The client must used checklists provided by ANYDESK as necessary.

4.2. The client shall make every effort to submit a detailed error report with questions. For this 
purpose, he must rely on his competent staff.

4.3. During necessary test runs, either the client or designated competent employees who are fully 
authorized to identify and make decisions about defects, feature enhancements, reductions in 
functionality and changes in the program structure will be present. Other work with the computer 
system is adjusted during the maintenance period as necessary.

4.4. The client allows ANYDESK remote access to the software by means of telecommunications or 
Internet. The client shall assume responsibility to provide the necessary connections in accordance 
with instructions received from ANYDESK.

E. Supplementary Terms for Data Processing on Behalf of the Customer 
(“Auftragsdatenverarbeitung”)
1. Applicability and order of precedence
1.1. Where the Customer wishes to process personal data in the context of using a service of 
ANYDESK the Customer shall be required to conclude a separate agreement on the processing of 
personal data with ANYDESK in accordance with Section 11 of the German Federal Data Protection Act 
(BDSG). This agreement shall be subject to the Supplementary Terms below, which shall take 
precedence over the General Terms and Conditions (Section A) above, which shall apply in all other 
respects:

1.2. Two copies of this agreement must be signed and sent to the following address:

AnyDesk Software GmbH
Friedrichstr. 9
70176 Stuttgart

ANYDESK shall return one countersigned copy to the Customer.

2. Subject of the agreement
The subject of this agreement is the regulation of rights and/or duties of the Customer and ANYDESK 
where, in the context of service provision (in accordance with the General Terms and Conditions and 
Supplementary Terms), ANYDESK collects, processes and/or uses personal data (hereinafter referred 
to as “data”) on behalf of the Customer in terms of Section 11 of the German Federal Data 
Protection Act (BDSG). The agreement shall apply accordingly to the (remote) testing and 
maintenance of automated procedures or of data processing systems if in doing so the possibility of 
access to personal data cannot be ruled out.

3. Customer’s responsibility and right to instruct
3.1. The Customer, as the principal in terms of Section 11 BDSG, shall be solely responsible for 
assessing the permissibility under data protection law of collecting, processing and using personal 
data and for the observance of the rights of the affected parties. The Customer shall accordingly 
ensure that the conditions of permissibility of data processing prescribed by statute or regulatory 
authority are met, i.e., amongst others, that deletion periods and permitted storage terms are 
observed and all required declarations of consent are demonstrably obtained, in particular if the 
Customer’s data processing assignment concerns sensitive data in terms of Section 3 (9) BDSG. In 
the event of a culpable breach of the above provisions, the Customer shall be liable for the 
resulting damage; the Customer shall indemnify ANYDESK against all claims of third parties which 
are due to such breach and shall compensate ANYDESK for any costs which arise due to po-tential 
infringements of rights.

3.2. The subject, type, duration and purpose of the data processing to be undertaken shall be 
determined by the Customer by its choice of product, the scope of which is determined by the 
General Terms and Conditions and Supplementary Terms and the data protection requirements 
pertaining to which are specified in detail in the Appendix to the Supplementary Terms for Data 
Processing on Behalf of the Customer.

3.3. Any instructions by the Customer with regard to the processing of personal data which go 
beyond the contractually agreed services and product features and result in additional efforts on 
the part of ANYDESK shall attract an appropriate additional fee. ANYDESK shall be entitled to 
terminate the agreement in the event of instructions the implementation of which by ANYDESK is not 
possible, or only possible under expense of disproportionately high additional effort. Additional 
instructions must be in writing.

4. Protection and supervision
4.1. ANYDESK shall process the data exclusively within the scope of the agreements concluded and 
shall not use the data for any other purpose; ANYDESK shall, in particular, not be permitted to 
disclose the data provided to third parties. ANYDESK shall take the required technical and 
organizational measures in accordance with Section 9 BDSG in order to protect the data, specified 
in the Appendix to the Supplementary Terms for Data Processing on Behalf of the Customer. Within 
this specification, ANYDESK may adapt the technical and organizational measures at its discretion 
in accordance with a due assessment of the circumstances.

4.2. The Customer may at any time at its own cost check compliance with data protection provisions 
concerning the data processing undertaken on its behalf, or instruct a third party to carry out 
such checks. Where applicable, the third party shall demonstrably be obligated to maintain 
confidentiality. The Customer shall be required to give ANYDESK appropriate notice of individual 
checks and shall act with consideration towards the business operations of ANYDESK during their 
implementation.

5. Other rights and obligations
5.1. The Customer shall be the responsible contact point for the exercise of rights of affected 
persons, such as correction, deletion and blocking of data. ANYDESK shall ensure in the course of 
service performance that the Customer is able to meet its obligations with regard to the rights of 
affected persons. Where an affected person exercises its right to correction, deletion or blocking 
of data with the Customer and the Customer is unable to implement the request by appropriate 
selection or change in the settings of particular features ANYDESK shall, in collaboration with the 
Customer, perform the correction, blocking or deletion, provided implementation of the change by 
ANYDESK is legally and actually possible.

5.2. Any documents containing personal data and files which are no longer required shall be 
destroyed in accordance with data protection provisions, unless statutory duties require otherwise. 
Where the Customer is in possession of storage media the Customer shall delete from them all 
personal data in accordance with data protection provisions before returning them to ANYDESK. Where 
this is not possible the Customer shall inform ANYDESK in writing in good time; ANYDESK shall in 
this event carry out the deletion of the personal data from the storage media on behalf of the 
Customer against payment of an additional fee.

5.3. ANYDESK shall inform the Customer of cases of major operational malfunction, violations of 
data protection provisions, breaches against terms of this agreement and other significant 
irregularities related to the processing of the Customer’s data. However, the general duty to 
ascertain whether the data processing is in breach of any data protection provisions shall not be 
the duty of ANYDESK; where ANYDESK considers this to be the case ANYDESK shall be entitled to 
suspend implementation of the respective data processing until it is confirmed or changed by the 
Customer.

5.4. Where the Customer is under legal duty to supply information on the processing of data to an 
official body or a natural or legal person ANYDESK shall support the Customer in providing this 
information. Unless expressly agreed otherwise, ANYDESK shall charge a fee to cover the expense of 
such support actions.

6. Supervision, maintenance, remote access
6.1. All checks and maintenance works, in particular those carried out by remote access, shall be 
documented and logged.

6.2. Where the possibility of access to personal data in the course of checks and maintenance works 
using automated processes or data processing equipment – including by way of remote access – 
may not be excluded, ANYDESK shall only make use of the access to the extent which, both in terms 
of time and subject matter, is strictly required for the proper implementation of the maintenance 
works and checks requested.

7. Location and subcontractors
7.1. ANYDESK stores customer data exclusively on servers physically located in Germany.

7.2. ANYDESK may use subcontractors for the performance of its responsibilities described herein, 
which, where applicable, shall be specified in the Appendix to the Supplementary Terms for Data 
Processing on Behalf of the Customer. Where required, ANYDESK shall enter into contractual 
agreements with these subcontractors which match the contractual provisions of this agreement.

Privacy Statement
General
AnyDesk takes privacy very serious. We exercise the utmost care and strictly adhere to the 
statutory provisions in regards to collecting, processing, using and unnecessary disclosure of 
data. This statement provides an overview about your rights when using our website and software and 
what kind of data is collected and for what purpose.

Personal Data
Personal data is any information relating to an identified or identifiable natural person. This 
includes information and details such as your name, your address or other mailing address, or phone 
number. This also includes an email-Address if it includes such a reference to your name that it 
makes you identifiable. Information that can not be used to determine your identity is not 
considered to be personal data. Such information is, for example, body size, gender, age or 
education.

Use and Disclosure of Data
We will use automatically or manually collected personal data related to you to only to respond to 
your inquiries, to process contracts we have concluded with you, and for technical administration.

We will only disclose personal data to third parties under a limited extent under the following 
circumstances:

In order to process the payment process at the appropriate payment service
If you have explicitly consented to the disclosure of the data
If we are legally obligated to disclose the data (e.g. in response to a court or administrative 
order)
In no case will the data be sold.

Deletion of Data
You have the right to revoke your consent to the storage of your personal data at any time. The 
deletion of your personal data is carried out when you have revoked your consent and storage is no 
longer necessary for processing of contracts. In any case we will delete your personal data if we 
do not longer need it for our services or if the storage gets prohibited for legal reasons.

Website
As a principle, we ask on our website only to provide us with the data that is immediately 
necessary for the provision and improvement of our services. In addition, some data is 
automatically collected for statistical analysis.

E-Mails and Newsletters
If you use the email services offered on this website or would like receive our newsletter, your 
email-address will be stored. Additionally, we may require further information which will enable us 
to check if you are the owner of the email-address or if its owner agrees to reveive the 
newsletter. You can revoke your permission for storage and usage of this data and your 
email-address to deliver newsletters at any time.

Email newsletters can be unsubscribed at any time.

Access Protocol
Every access to our website and related resources is logged. The logging is necessary for internal 
statistical purposes and to ensure data security. Some information from your browser is collected 
and stored for that matter. This includes:

Browser type and version
Operating system
The previously visited website
The host name of the accessing computer and its IP address
Time of the server inquiry
Cookies
Cookies are small text files that can be stored on the computer of the visitor of a website. In a 
subsequent access to the same website, the information stored there is transferred back to the 
server. The use of our website is possible without the use of cookies.

Basically, we avoid the use of cookies and restrict them to the following applications:

Management of different user sessions (session tracking)
Storage of user settings of our website (e.g. language setting)
Use in the context of web analytics
Web analytics tools
This website uses Google Analytics, a web analytics service provided by Google, Inc. 
(“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, 
to help the website analyze how users use the site. The information generated by the cookie about 
your use of the website (including your IP address) will be transmitted to and stored by Google on 
servers in the United States . Google will use this information for the purpose of evaluating your 
use of the website, compiling reports on website activity for website operators and providing other 
services relating to website activity and internet usage. Google may also transfer this information 
to third parties where required to do so by law, or where such third parties process the 
information on Google’s behalf. Google will not associate your IP address with any other data 
held by Google. You may refuse the use of cookies by selecting the appropriate settings on your 
browser, however please note that if you do this you may not be able to use the full functionality 
of this website. By using this website, you consent to the processing of data about you by Google 
in the manner and for the purposes set out above.

You can stop the recording and processing of your data usage of this website by Google by 
downloading and installing the browser plugin available at:

http://tools.google.com/dlpage/gaoptout?hl=en
Software
To ensure a reliable and safe operation of AnyDesk, to enable some advanced features and to improve 
our procduct in the future, AnyDesk will automatically collect the following data:

Time of program start
IP-address of the machine
Statistical information about your computer (e.g. CPU-type, screen resolution)
Time and duration of AnyDesk sessions as well as the AnyDesk-IDs of participants
This data is saved in a database which is seperate from the database which contains your personal 
data.

Changes
We reserve the right at any time to modify this privacy statement in compliance with the legal 
requirements.

Contact
For questions about this privacy policy, please contact us via the means specified in the imprint. 
You can inquire at any time whether and which of your data is stored by us. In addition, you can 
send us inquiries, deletion and correction requests. Feel free to send suggestions.